Renewal Specialist - Remote job

About the company

Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. Now we are a team of 80+ people, working fully remotely from all over the world. You don’t have to go to the office each day and deal with traffic or painful commutes. All you need is yourself, a laptop, and a cup of coffee. We support a healthy work/life balance and constantly strive to improve this aspect more and more every day. We support a flexible schedule and are 100% performance and result-oriented. Thanks to a combination of experience and expertise, we enable data-driven decision-making.

At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business. Our innovative approach is reshaping the industry from a traditional transactional model to establishing customer-centric, subscription-based relationships. Join us in our journey to create a trusted digital world.

About the role

We are looking for a Renewal Specialist to join our international Sales team. The mission of the Renewal Specialist is to ensure seamless and timely renewals of service agreements with existing clients. This individual will act as a trusted advisor, leveraging strong relationships and insights into client needs to maintain and grow the company’s recurring revenue stream.

Key Responsibilities

• Contract Renewals: Manage end-to-end contract renewals for assigned clients, ensuring timely and efficient processing.

• Client Engagement: Develop and maintain strong relationships with key stakeholders to understand their needs, business goals, and satisfaction levels.

• Revenue Assurance: Identify opportunities for service upgrades or cross-sell additional products, working closely with the Product, BI and Marketing teams

• Data Management: Maintain accurate records of all communications and contract statuses in CRM systems.

• Reporting: Provide regular updates and forecasts to management on renewal pipeline, win/loss trends, and any risk factors.

• Process Improvement: Contribute to the continuous optimization of renewal strategies and processes to improve efficiency and client experience.

• Problem Resolution: Collaborate with support and technical teams to resolve any issues impacting renewals.

Competences:

• Industry experience: Experience in Hosting/Domains/SSL or SaaS/Tech industry.

• Language proficiency: Advanced level of English.

• Client-Centric Approach: Proven ability to develop strong client relationships and ensure customer satisfaction.

• Negotiation Skills: Skilled in negotiating contract terms and resolving potential objections.

• Attention to Detail: Ability to manage multiple renewals simultaneously with a high degree of accuracy.

• Analytical Skills: Proficient in using CRM systems and Excel for forecasting and pipeline management.

• Communication: Strong written and verbal communication skills.

• Proactive Problem Solver: Resourceful in addressing client concerns and troubleshooting issues.

• Team Collaboration: Able to work cross-functionally with Sales, Customer Success, and Support teams.

What we offer